Norton Malreward and Hursley Hill
Thurs 10 July:
The precautionary boil water notice remains in place.
Unfortunately, we’re not yet in a position to lift this notice. Please continue to boil all water used for drinking, cooking, and food preparation. We’re really sorry for the inconvenience and appreciate your continued patience and understanding during this process.
We want to reassure you that we are working hard to resolve the issue and restore your water supply to our usual high standards. As part of our ongoing response, we are increasing the level of chlorine in the water to help eliminate any remaining bacteria.
You may notice a slight chlorine smell in your water over the next few days - this is completely normal, not harmful and no cause for concern. It may be more noticeable when using hot water, particularly with combi-boilers or electric showers.
Learn more about chlorine in the water supply.
Mon 7 July:
Following recent emergency work on the water main that supplies homes in this area, a small number of water samples collected from customer properties, have indicated the presence of coliforms.
Coliforms are indicator bacteria that are used in monitoring drinking water quality. Coliforms naturally exist in the environment, and can be found in water, soil, plants and even in us. The vast majority of coliforms are harmless but their presence in the samples indicate that the quality of your water supply is not at its normal high standard.
As a precautionary measure, and while we are continuing to investigate and resolve this issue, we are asking customers in the area to boil tap water used for drinking and cooking. If you'd like to collect bottled water, we have set up a water collection point at Norton Malreward Village Hall, Church Road, Norton Malreward, Pensford, Bristol, BS39 4EX. This will be manned until 11pm.
This boil notice is for the Norton Malreward and Hursley Hill area and only applies to you if you received our yellow warning card.
We will be updating this webpage regularly to keep you updated.
Boil water advice & guidance:
- Boil ALL water used for drinking, cooking, cleaning teeth, heating baby food to the boil then allow to cool before use. It does not need to be held at the boil, just bring it to the boil and then cool it. It can be kept in the fridge in a covered container.
- Take any medication with milk, juice or boiled water if needed.
- Practice pristine hygiene and wash hands thoroughly before preparing food and after every bowel movement.
- Wash any fresh produce with cooled boiled water before serving or eating e.g. fruit and vegetables.
- Avoid swimming if you have symptoms of diarrhoea, exclude yourself/child from school or nursery until you are 48 hours symptom-free after the first normal stool.